Site down or hacked? · Denver, Colorado
Site down or hacked? We’re on it right now
If your WordPress or WooCommerce site is down, hacked, or throwing errors, don’t wait. Call now or submit an urgent ticket and a real developer starts working on it, usually within the hour.
In a hurry? Skip the form and call directly. For everything else, the ticket gets you a response within the hour.
Report an emergency
Takes 30 seconds. Urgent tickets jump the queue and usually get a response within the hour.
"*" indicates required fields
No spam, no obligation — real help, right now.
What’s happening?
Our AI assistant — built by us, like the ones we build for clients.
Real emergencies, real fixes
When it’s actually broken, this is what we do
Emergency support isn’t theoretical. Here’s what’s happened, and how fast we moved.
2 sites
A malware infestation, fully removed
When a client’s sites were hit with a confirmed backdoor and thousands of malicious files, we ran a multi‑day response: core restoration, credential rotation, and full server lockdown.
Same week
A hacked site, back online fast
An outdated theme let attackers inject rogue PHP files across the site. We found the entry point, cleaned every infected file, and closed the door it came through.
< 1 hour
Average response time
Emergency tickets don’t sit in a queue. A real developer looks at what’s wrong and starts working, usually within the hour.
Straight talk on cost
What emergency support actually costs
Hosting and maintenance clients get emergency response built into their plan. If you’re not a hosting client, emergency work is billed at our after‑hours rate, no different than any other urgent job.
- Hosting clients get emergency response included in their plan.
- Non‑hosting clients are billed our standard after‑hours rate.
- No guessing on price: you’ll know the rate before we start work.
- Most emergencies are resolved in a single session.
Straight answers on price
Simple, published rates. No surprise invoices, ever.
| Hosting clients | included in plan |
| Non‑hosting emergency rate | $270/hr |
| Standard support rate | $180/hr |
Good questions
Emergency support FAQs
What actually counts as an emergency?
Site down, hacked, throwing critical errors, or anything stopping customers from reaching or using your site. If you’re not sure, submit a ticket and mark it urgent — we’ll tell you.
How fast will someone actually respond?
Most emergency tickets get a response within the hour during business hours. Hosting clients get priority.
What if I don’t know if I’ve been hacked, just that something’s wrong?
That’s exactly what to submit a ticket for. We’ll diagnose it first — whether it’s an update conflict, a hack, or something else — before you pay for anything.
How much does emergency support cost if I’m not a hosting client?
Emergency work for non‑hosting clients is billed at our after‑hours rate of $270/hr. Hosting clients have emergency response included in their plan.
Should I call or submit a ticket?
If it’s truly urgent, call. Otherwise, a ticket gets routed just as fast and gives us the details up front so we can start working immediately.
Still dealing with it? Let’s fix it now.
Call now for the fastest response, or submit a ticket and we’ll be on it within the hour. Either way, a real developer picks it up.